FCG / Kuntarekry
Design Sprint for 1.5 Million Users
The Situation
Kuntarekry.fi is Finland's job matching platform for the public sector, connecting job seekers with municipalities, hospitals, and schools. Around 500,000 job applications flow through it annually, serving 1.5 million users. FCG wanted to improve the job seeker experience and learn the Design Sprint methodology.
The Problem
First Design Sprint for the organization. Eleven people from different functions needed to align. The job application form had to work for a diverse group: nurses applying to hospitals, teachers to schools, engineers to municipal infrastructure projects.
The Approach
Day 1: User challenge identification and job search process mapping
Day 2: Ideation, benchmarking existing services, wireframe creation
Day 3: Decision-making on solutions, user flow finalization, prototype specs
Prototype built and tested with actual job seekers
Methodology documented for independent use
The Magic Moment
By day 3, the team had consensus on direction. Not from endless meetings. From structured decisions backed by evidence. The sprint compressed months of committee discussions into focused days where decisions had to happen.
Design Sprint clearly defined our service direction and unified departmental goals.
The Outcome
Validated prototype and concrete development proposals backed by real user feedback. FCG now runs their own Design Sprints. Cross-functional alignment that continued beyond the sprint.
Concrete proposals for job application form improvements
Team trained to run their own Design Sprints
Clear product direction from user testing
Methodology transfer was the lasting impact
What Transferred
A 3-day sprint with 11 people from different functions is intense. The value comes from compressing what would normally be months of discussion into focused days where decisions have to happen.
Full case study published on Fraktio →